Applies to Lync 2010/2013 and IM and Presence Service on
Cisco Unified Communications Manager 9.x
Many thanks to my colleague Egemen Bakırcı for his valuable support to this post.
You want to setup federation between Cisco CUPS (jabber) anf Lync Server with partitioned intradomain federation configuration. Which means Jabber users and Lync users will be in the same sip domain like @contoso.com. So sip addresses are like JaberUsr@contoso.com and Lyncuser@contoso.com. You configured federation based on (http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/intradomain_federation/9_1_1/CUP0_BK_PFB0D200_00_partitioned-intradomain-guide-911.pdf) but discovered that jabber users cannot see the Lync users’ presence.
Some Jabber user cannot see the Lync User’s presence and cannot send message to Lync user.
Lync user can send message to Jabber user but sees jabber user’s presence as Presence Unknown. Jabber user only can reply the message sent by Lync user.
But If you move Jabber user to another CUPS node (such as to Publisher Node) everything works well. So only users in other Cups node have the problem.
All IM and Presence Service nodes in the cluster should be added to Lync as Trusted Application Computer
The document contains all versions and very difficult to follow. Actually the solution is in the document:
“For each IM and Presence Service node, enter the following commands to add the FQDN of the node as a trusted application computer to the new application pool”
run the following command in Lync Management Shell to add Subscriber Cupssubs1 as a trusted Application computer to Lync application pool. that you have created before.
New-CsTrustedApplicationComputer -Identity Cupssubs1.internal.contoso.com -Pool JabberLync.internal.contoso.com
you may need to run Enable-CsTopology command too.
No need to restart services on Lync site. Problem resolves immediately, now jabbber users on Cupssubs1 can see the presence of Lync users and send message to them